Terms and Conditions

The following Terms and Conditions apply to all orders submitted to Netonomoy Pty Ltd.

In these Terms and Conditions:
1. The "Seller", "us", "we" means Netonomy Pty Ltd
2. The "Buyer" "you" means the person, firm or company to be supplied with the goods and services by the Seller.
Netonomy Australia - number 1

Contract, Delivery and Payments

Contract

  1. The Buyer acknowledges that the Seller is selling the goods on the basis of the manufacturer’s specifications and warranty.
  2. A contract for the sale and purchase of goods will only be formed with you if we, at our discretion, accept an order for goods from you.
  3. We will provide you with a draft Sales Order based on your request for a goods.
  4. Should you be interested in proceed with a purchase, you will be required to send an email stating your acceptance of the terms and cost set out in the draft Sales Order, as well as your company Purchase Order reference number. 
  5. All Purchase Orders must show the organisations letterhead.
  6. Our acceptance will be by way of providing finalised Sales Order and a order number and an estimated shipping timeline.

Delivery

  1. Depending on final shipping location, you will receive the order via DHL shipping within Australia.
  2. Local Melbourne orders will be delivered in person, unless you specify DHL shipping
  3. Unless we have agreed with you otherwise, goods will be delivered after you have paid the purchase price in full.
  4. We will deliver the goods to the address agreed upon when you placed your order and at a time determined by our shipping partners. We will endeavour to agree with you a suitable time period during which the delivery will be made.
  5. All in person deliveries will require signing our delivery receipt.
  6. Some non-stock items are ordered in a Just-in-Time process. Based on manufacture delays, we will not be held liable for supplier or shipping delays.

Payments

  1. Prior to delivery of orders, you will receive an invoice for the amount shown on the Sales Order plus the applicable GST amount. 
  2. All payments should be made in Australia Dollars (AUD) and processed via Bank Transfer into our National Australia Bank account.
  3. Bank account details are included on our invoice.
  4. Customs Duties and Taxes (if payable) are included in our draft sales order / quotation.
  5. All product pricing on our draft Sales Order are (ex-GST). You will need to pay the full amount of the final Sales Order plus the applicable GST
Netonomy Australia - number 2

Warranty & Returns and Cancellations

Warranty & Returns

  1. Our goods are sold subject to a 24-month guarantee period or warranty period against defects. (and in some cases, an extended warranty period may have been purchased with the goods)
  2. The Warranty is void when the product serial number has been altered or removed; and or; the product has been altered, serviced or manipulated by anyone other than Accuenergy, or without prior written authorization of Accuenergy.
  3. Where you wish to return goods to us, you must firstly notify us through the online return form (https://netonomy.com.au/refund-and-returns-policy) 
  4. In addition, the following conditions apply to the return of all goods:
      • Accuenergy will at its sole discretion repair or exchange a product under warranty, no credit will be issued.
      • It is the buyer’s responsibility to provide a dated proof of purchase.
      • The warranty is not transferable.
      • We will have no liability in respect to goods received outside the relevant period.
      • Goods returned for a refund must be in a clean and as-new condition. 
      • Refunds are limited to the purchase price paid for the goods.
      • Soiled or damaged goods will be refused as an unacceptable return at our discretion. 
      • All items requiring return must be detailed on your sales order receipt to prove the timeframe is within the 24 month window.
      • All goods must be returned to us by traceable delivery service to our address.
      • Non-standard, custom made or specifically manufactured products, are not returnable or refundable
  1. No refunds will be given for postage, delivery costs or insurance charge or customs charges (unless expressly stated otherwise).
  2. For goods returned for repair under warranty by Accuenergy, all shipping charges must be pre-paid by the Buyer to Accuenergy office in Toronto Canada.
  3. Accuenergy will, at its own expense, ship back the warranted repaired product to the Buyer.

Order Cancellation Requests

We understand that from time to time, orders are placed and alternative decisions may necessatate the need to cancel orders. The following conditions apply for order cancellations:

  • Cool-Down Time Period – Orders can be cancelled within 2 business days without financial penalities. After this time, there is a high likelihood that orders have already been shipped.
  • Orders requested Cancelled after products have shipped – Due to the large number of product SKUs, many of our products are shipped directly from Canada. Orders requested cancelled after orders have shipped from Canada will incur a a fee equal to the 35% of the invoice price cost plus shipping/custom charges.
  • Orders for Custom Manufactured Units/Parts – Cancellation of custom made / special manufactured units is not possible after the manufacturing process has begun. Customers will be charged the full price of these units plus applicable shipping from Canada and Australian customs duties for these products. (if the units have already been shipped to Australia). 
  • Products ordered in together with custom products – We will endeavor to request these other products cancelled from the manufacturer. Where this is not possible due to products already have shipped, a fee equal to the 35% of the invoice price cost plus shipping/custom charges will apply.
Netonomy Australia - number 3

Limitation of liability

  1. Legislation such as the Australian Competition and Consumer Act 2010 may apply to these Terms and Conditions, warranties, or conditions or impose obligations which cannot be excluded, restricted or modified and we will comply with such warranties, conditions or obligations.
  2. All other conditions, warranties, representations, liabilities, and obligations, whether implied or imposed by statute, including any conditions or warranties as to merchantability, fitness for purpose or correspondence with description are excluded to the extent permitted by law.
  3. In the event that we breach our obligation referred to in clause 4.1, to the extent allowed by law, our liability is limited to any one or more of the following, at our election:
      • the replacement of the goods or the supply of equivalent goods;
      • the repair of the goods;
      • the payment of the cost of replacing the goods or acquiring equivalent goods; or
      • the payment of the cost of having the goods repaired.
  1. Subject to the terms of any warranty statement that was included with the purchase of your goods, our total liability under these Terms & Conditions is, to the extent permitted by law, expressed in this clause 4 and we will under no circumstances be liable to you for any loss, damage, liability, expense or cost (whether direct or indirect) incurred by you or any other party resulting directly or indirectly out of the supply by us to you or out of any breach by us of these Terms and Conditions or out of our negligence.
  2. These Terms and Conditions are deemed to be incorporated into all contracts for the purchase of goods by the Buyer and will prevail over any inconsistent terms unless otherwise agreed by the Seller in writing.
  3. Nothing in these Terms and Conditions shall exclude or modify any condition or warranty implied by law where to do so would render these Terms and Conditions void.
  4. These Terms and Conditions are governed by, and will be construed in accordance with, the laws of the State of Victoria, Australia.
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